Privacy policy


VOLDIRECT takes the protection of personal data very seriously. The purpose of this Privacy policy is to inform you of the type of information collected, on the manner it is used and on how you may edit it or delete it.

VOLDIRECT is entitled to alter the Privacy policy. In this case, you may decide to suppress your personal data, as seen in paragraph 3.

1.Type of information collected and use

The personal data you supply is encoded in a database managed by VOLDIRECT, SAS. The headquarters are at 22bis rue des Landes, Chantepie, France and the company is registered at Courtrai under the number RCS 539235481 Rennes. VOLDIRECT uses your data for its contracts and for its own marketing purposes.

« Personal data » includes: your name, address, phone number, email address, credit card number, etc. This information is collected when you subscribe to a newsletter or fill in other information fields, when you participate in an online competition or when you place an online order. VOLDIRECT also keeps tracking data concerning the pages visited on the Site in order to satisfy users’ needs and wishes.

2. Easy use of the site

The site works best when the Site is browsed on MS Internet Explorer (7.0 or more recent), Mozilla Firefox or Google Chrome. We use 128-bit coding to send your personal data to our database. 

3. Date modification and suppression


It is always possible to consult your personal data by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by contacting customer service. The same way, it is possible to modify or suppress this information with legal reason. Moreover, you can ask to no longer be contacted during direct marketing operations.

4. Protection of personal data

VOLDIRECT does everything possible to protect users’ personal data. Credit card payment will only be carried out through a European PCI-certified operator. Other personal data will be transferred to the VOLDIRECT database via SSL (Secure Sockets Layer) supplied by the company Network Solutions.

The servers are hosted in France by the company GANDI. These servers contain personal data but never concerning payment methods or banking information. The servers are secured at several levels (multi-level firewalls) with a standard security protocol. 

5. Use of Cookies and saving of IT data

This site uses « cookies ». A cookie is a small block of data left on your computer by our server in order to simplify order procedures. For more information regarding “cookies”, you can visit: If you are redirected to us from a partner’s Site (affiliate), we place a cookie to enable precise tracking. Our Site recognises the servers our visitors come from but not their email addresses. 

Moreover, the IP addresses of your Internet service provider will be saved, as will the type of browser and operating system used and which pages were visited on the site.

6. Children

Children under the age of 13 may not use any of our services. Children between the ages of 13 and 18 cannot send personal data, nor place orders and may only use the Site’s services with parental or a tutor’s control and approbation. 

VOLDIRECT will not accept responsibility for the use of this Site by children and minors and reserves the right to refuse orders placed by children and youths. 

7. Links

On this Site, there may be links to other Internet sites. From the instant you leave this Site, VOLDIRECT’s Privacy Policy ceases to be applied. VOLDIRECT is in no way responsible for data on other sites. 

7. Acceptance of the Privacy Policy

This Privacy policy provides all the necessary information for you to decide whether you wish to use the Site and send your personal data to VOLDIRECT. By browsing the site and communicating electronically with us, you recognise and accept the Privacy policy.